Hotel Receptionist Diploma - Level 5
CPD Certified Level 5| *FREE PDF Certificate* Tutor Support & Exam | 100 CPD Credits | Free Event Management Course
Brentwood Open learning College
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Hotel Receptionist - Course
CPD Accredited Certificate with 100 CPD points. This course comes with easy to understand e-learning study materials.
Endorsed Hotel Receptionist - Course Level 5 from Certificate of Achievement. Become a key player in one of the world’s most prosperous and dynamic sectors, with this accredited Level 5 Hotel Receptionist Course! Climb the ladder in the hospitality industry and build a rewarding career for life!
Hotel Receptionist
The global hospitality sector is one of the world’s foremost employers. Nevertheless, competition for the most attractive positions is ferocious. Contrary to popular belief, hotel front-desk operations are about far more than basic admin alone. Receptionists work on the frontline of the establishments they represent, playing a pivotal role in every guest’s experience. In many instances, front-desk workers are the first, last and only team members hotel customers come into contact with. To succeed as a front-desk specialist, a variety of interconnected responsibilities must be carefully balanced. Examples of which include making reservations, welcoming guests upon arrival, handling complaints, reporting issues and ensuring every guest’s expectations are met or exceeded. To work as a receptionist is to hold the reputation and prosperity of the entire organisation in the palm of your hand. A position of high responsibility, which quickly gives way to more senior management roles for capable candidates.
Hotel Receptionist
One of our most advanced hospitality courses to date, this Level 5 Hotel Receptionist Diploma is open for enrolment right now! Learn how to leave a lasting impression on every guest, handle key front-desk admin duties and support senior management. Study the art of effective negotiating, the importance of strong communication skills and how to handle complaints in a confident and professional manner. Study from home at a pace that suits your lifestyle, with no time-restrictions or deadlines imposed. Along with complete tutor support from start to finish, all learning resources are included in the course fee for unbeatable value for money!
Hotel Receptionist
Get started on your Level 5 Hotel Receptionist Diploma today, or contact a member of our student support team if you have any questions!
Achievement
CPD
Course media
Description
Course
Hotel Receptionist Diploma - Course Benefits
This exclusive Level 5 Hotel Receptionist Course has been designed for anyone looking to fast-track their progression in a hospitality setting. Our dynamic distance learning programmes outperform the competition by offering of the following:
- Inclusion of all course materials and study aids in the initial course fee for superior value for money.
- Every candidate is assigned an expert tutor, who can be contacted any time for support and advice.
- Elimination of all deadlines and time restrictions - create your own study schedule to suit your lifestyle.
- Access our 24/7 digital learning platform from anywhere in the world at any time, using any connected device.
- Accredited courses of the highest-quality, for the chance to enhance your CV and career prospects.
Reception Skills Diploma - Learning Objectives
This endorsed Reception Skills Diploma is open could newcomers and experienced front-desk operative alike. In a hospitality setting, receptionists are responsible for overseeing the smooth and seamless performance of all key hotel functions.
Worldwide, hotel owners and managers are always on the lookout for talented receptionists and front-desk personnel. More often than not, entry-level front-desk roles pave the way for more advanced leadership positions. This Level 5 Hotel Receptionist Diploma will instil you with the skills, knowledge and confidence needed to pursue your goals in a hospitality setting. No prior knowledge or experience is required - we’ll provide all the resources you need to successfully complete the course.
Front-desk topics and general hospitality concepts introduced as the course progresses include the following:
- An introduction to important front office tasks
- The functions and objectives of front desk operations
- Working with difficult guests and complaint handling
- The role of communication in front desk operations
- Professional negotiation and sales skills
- Techniques for dealing with overbookings and errors
- Advanced telephone communication skills
- The fundamentals of hotel safety and security
Level 5 Hotel Receptionist Diploma
Course Outline
Upon enrolment, you’ll gain round-the-clock access to our exclusive digital learning platform, where you’ll find a complete suite of study aids and helpful resources. This Level 5 Hotel Receptionist Diploma is delivered over a series of 10 modules, each focusing on a separate aspect of front-desk operations as follows:
Unit 1 - Introduction to Front Office Operations
This Hotel Receptionist unit covers the following topics:
- Front Office Functions
- Front-of-the-House Operations
- Back-of-the - House Operations
- The Function of the Front Office Manager
- The Art of Supervising
- Types of Reservation System
- Accepting or Denying Reservation
- Yield Management: Choosing the Most Profitable Reservations
- Basic Concepts of Yield Management
- Check–In Process
- Front Office Accounting
- Check–Out Process
- The Electronic Front Office (EFO)
Unit 2 - The Role of the Hotel Receptionist
This Hotel Receptionist unit covers the following topics:
- Work Activities
- Multitasking
- Cash handling
- Shift Checklists
- Keys
- Lock-outs
- Messages
- Events
- Guest Confidentiality
- Marketing Materials
- Departures
Unit 3 - Dealing with Hotel Guests
This Hotel Receptionist unit covers the following topics:
- The Guest Journey
- Email Bookings
- Pre-Arrival Checks
- Allocating rooms
Unit 4 - Call Handling Skills
This Hotel Receptionist unit covers the following topics:
- The Importance of Empathy
- Defining Communication
- Asking Questions
- Telephone Techniques
- Handling Everyday Requests
Unit 5 - Interpersonal Skills
This Hotel Receptionist unit covers the following topics:
- What are Communication Skills?
- Getting Better with Communication
- Probing Techniques
Unit 6 - Negotiation Skills
This Hotel Receptionist unit covers the following topics:
- Handling Objections
- Closing the Sale
- The Changing Customer
- What the Customer Wants
- Negotiation Techniques
- Practicing Negotiation
- Phases of Negotiation
- Negotiation Made Easier
- High Impact Moments
Unit 7 - Sales Skills
This Hotel Receptionist unit covers the following topics:
- Essential Skills
- Consultative Selling
- Customer Focused Selling
- The Sales Cycle
- Law of attraction
- Expectancy theory
- Setting Goals with SPIRIT
Unit 8 - Dealing with Overbookings
This Hotel Receptionist unit covers the following topics:
- Causes of overbooking
- Proactive Out-Booking
- Reactive Out-Booking
- General Guidelines
Unit 9 - Complaint Handling
This Hotel Receptionist unit covers the following topics:
- Performance Response Standards
- Reasons for Customer Grievances
- Types of Complainers
- Complaint Management
- The Complaint Management Process
- Guidelines for Handling Complaints
- Complaints Analysis Reports
- Resolving Problems and Quality-Improvement Activities
- Decide the Means to Select the Preferred Solution
- Implement, Monitor and Review
Unit 10 - Security & Emergency Measures
This Hotel Receptionist unit covers the following topics:
- The Security Department
- Organization of a Security Department
- In-House Security Departments Versus Contracted
- Fire Code General Requirements.
- Guest Expectations
- Fire Safety Plan
- Employee Training in Fire Safety
- Guest Instruction in Fire Safety
- Emergency Communication
- Employee Safety Training
Who is this course for?
Hotel Receptionist - Course
An accredited Level 5 Hotel Receptionist Course could prove helpful for anyone looking to carve out a successful career in hospitality. Pursue an entry-level position with an established employer, or take your existing hospitality career to the next level. This course could also prove invaluable for hotel business owners, senior management personnel, front-desk managers and team leaders. If you’re serious about climbing the ladder in a hospitality setting, we’re standing by to show you the way!
Hotel Receiptionist
Our exclusive online courses are open to candidates from all backgrounds worldwide. No experience necessary, no entry-requirements to fulfil and no deadlines - just the complete freedom to study from any location at a pace that suits you!
Hotel Receiptionist
Get started on your Level 5 Hotel Receptionist course right now, or get in touch with our student support team if you have any questions!
Requirements
Receptionist
No particular entry requirement.
Option 1
Hotel Receiptionist Diploma QLS Level 5 endorsed by Quality Licence Scheme
Certificate Fee: £120 + postal charges
Option 2
Hotel Receiptionist Diploma issued by BOLC
PDF Certificate - FREE
Hard copy - £25 + postal charges
Option 3
CPD Accredited Certificate
(PDF format)=£30
(Hard copy)=£95 + postal charges
*Postage Charges: National £9, International £15
Career path
Hotel Receptionist - Course
A career in Hotel can pave the way for lifelong job security in almost any major market worldwide. Just a few of the most popular job titles within the field of front-desk operations are as follows:
- Front Desk Associate
- Front Desk Supervisor
- Front Office Attendant
- Front-of-House Manager
- Meeting Specialist
- Hotel Clerk
- Hotel Receptionist
- Reservationist
- Reservations Agent
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.